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To provide efficient and courteous assistance to guests

• Meets and exceeds customer and team member expectations by providing service and teamwork
  • Provides value added service to guests by doing whatever reasonable and possible to meet or exceed customer expectations
  • Communicates effectively with guests, co-workers, and supervisors
  • Demonstrates teamwork by cooperating and assisting co-workers as needed
  • Handles difficult situations effectively
  • Performs other duties as required to provide service and teamwork
• Welcomes and escorts guests upon arrival; exhibits courteous manners
  • Assists guests with luggage from their vehicle to the front desk
  • Escorts guests to room, placing luggage in room
  • Inspects customer room for order and adequate supplies and informs customer of room amenities
  • Leaves customer room key and welcome card
• Increases customer utilization of hotel facilities by promoting hotel restaurants, spa and other services and facilities to guests
  • Acquires a working knowledge of hotel, in-house facilities, and local information to respond to customer questions in these areas as required
• Facilitates prompt customer check out by assisting guests
  • Assists guests to bring luggage from room to hotel entrance
  • Stores and receives customer luggage when requested; issues completed claim checks to guests when storing luggage
  • Promotes Miyako Hotel Los Angeles by inviting guests to come again
  • Contacts local ground transportation, assisting guests as needed into vehicle
  • Requests and collects loose room keys from guests
• Performs authorized messenger duty for the hotel and guests as required by the Front Office Manager
  • Delivers phone messages, mail or packages, telegrams, flowers, etc., to customer rooms
  • Collects and returns outgoing customer laundry and dry cleaning
  • Pages customer in lobby or other areas of the hotel as needed
• Maintains the upkeep and appearance of the hotel lobby and entrance
  • Replaces promotional items as needed
  • Performs light cleaning in the lobby and entrances by picking up litter, emptying ashtrays and properly arranging furniture
  • Keeps valet parking board and luggage storage area clean
• Contributes to the overall security of the hotel by reporting any unusual occurrences to security
  • Reports entrance of unauthorized, undesirable, or suspicious people to security
  • Notifies security of potential security problems with guests
  • Turns lost articles to "Lost and Found"
  • Exhibits knowledge of all hotel emergency procedures
• Provides continuous miscellaneous services to guests as needed
  • Keeps entrances clear of cars
  • Reports burnt out lights and dysfunctional elevators to Engineering
• Adheres to hotel policies and procedures
  • Attends work on time as scheduled
  • Follows hotel grooming and dress standards
  • Minimizes safety hazards by following all safety rules and procedures
• Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance
• Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position
• Maintains a favorable working relationship with all other company employees to foster and promote a cooperative and harmonious working climate
• At all times projects a favorable image of Miyako Hotel Los Angeles to the public

These policies may be amended from time to time.

It is not the intent of this job description to cover all aspects of the position but to highlight the most important areas of responsibility.

Please send your resume to
hiring@miyakola.com

Serves guests by completing registration; controlling room assignments.

Duties:

• Welcomes guests by greeting them; answering questions; responding to requests.
• Registers guests by obtaining or confirming room requirements; verifying preregistration; assigning room; obtaining information and signatures; issuing door cards.
• Establishes credit by verifying credit cards or obtaining cash.
• Directs guests to room by showing location on hotel map; calling bellhop.
• DConveys information to guests by receiving and transmitting messages, mail, facsimiles, packages, etc.
• Provides information to guests by answering inquiries regarding hotel and other services guests may require, such as entertainment, shopping, business, and travel.
• Maintains records by entering room and guest account data.
• Collects revenue by entering services and charges; computing bill; obtaining payment.
• Makes hotel and other reservations by entering or telephoning requirements; checking availability; confirming requirements.
• Secures guests' valuables by placing valuables in safe deposit box.
• Contributes to team effort by accomplishing related results as needed.

Skills/Qualifications preferred:
Customer Service, People Skills, Quality Focus, Professionalism, Energy Level, Multi-tasking, Dependability, Thoroughness, Phone Skills, Data Entry Skills, Listening, Japanese Conversation Skill

Additional Information
Position Type: Full Time or Part Time, Employee

Please send your resume to
hiring@miyakola.com